Terms and Conditions

When you place an order, we need to know your name, address, phone number, e-mail address, and payment details. This allows us to process and deliver your order, and to send your online order and shipping.We are committed to protecting your privacy and security. We respect the relationship we have with you, and will do nothing to violate your trust. Based on this commitment, we do not share your email details.

Normal delivery time for shipments to all Australian states for in stock items is 3-7 business days via Australia Post or FastWay Couriers. Priority handling is available for an additional charge.

Shipping and handling charges are based on a flat rate fee of $8.00 on orders.

If you are not completely satisfied with your purchase, simply return the unused item within thirty (30) days of purchase for a refund or replacement. Refunds are available when the original invoice accompanies the return of items with their original packaging and in a new, unused condition. Shipping and handling and return postage charges will be refunded only if the return is a result of our error.

Chilled Out Pty Ltd takes great care in packaging all orders and use reliable courier services, however unfortunately sometimes mishaps can occur. Should a package be delayed, arrive damaged or not at all, please contact us immediately by email or phone so we can discuss the issue.

Please note however that Chilled Out Pty Ltd will not be held accountable for items that are damaged or lost during transit and all risk passes to the customer upon delivery with the courier company used. We will however assess each matter on a case by case basis.

When you place an order with us, it is processed immediately to help ensure your package is delivered within our estimated shipping time frames. Unfortunately, we are unable to change or cancel an order once it has been submitted.

Chiller2Go products are warranted to be free from defects in material and workmanship for a period of one (1) year from the date of original purchase. Any piece found to be defective under normal use and care will be replaced at no charge with the same product (or functionally equivalent product, if the same product is not available) for a period of up to one year from the original date of purchase. The warranty applies only to the normal use of a product in accordance with any written use instructions provided with the product or available at Chiller2go.com.au. The warranty does not apply to damage caused by accident, abuse, misuse, or modification of the product. The warranty does not cover damage to device(s) or property as a result of the use of any Chiller2Go product. If there is any problem with a warranty replacement, the customer must return the replacement to Chilled Out Pty Ltd to receive an additional replacement.